Terms and Conditions

Mercury  boutique with its legal headquarters in Via Pellicciai - Blocco 8 Centergross 40050 Funo di Argelato (BO), provider of the services and activities available in the web site. Mercury  boutique , may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003.

Users are invited to visit this page periodically, for information according to updated laws and regulations.

Mercury  boutique specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.

Personal data, voluntarily provided by the User, will be conserved on Italian Server and will not be communicated nor sold to a third party.

All necessary information required in order for credit card payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to our bank and fraud-monitoring team for authentification, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by Mercury  boutique.

The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.

Mercury  boutique informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from Mercury boutique:

  • The confirmation of the existence of personal data relative to the User
  • The clear communication of the data together with their source
  • The motives and the finality of their use

The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.

COMMERCIAL POLICIES

PROCESSING ORDERS

Mercury  boutique reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.

Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.

Mercury  boutique reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.

It is at the sole discretion of Mercury  boutique to reserve the right to decline to process an order and/or offer service to anyone at any time.

RETAIL CUSTOMERS

Mercury  boutique has created and published the web site Mercury  boutique  with the mission to offer a service exclusively for its own Retail Clients.

The products on sale on the web site Mercury  boutique are destined to the Retail customer.

Therefore, Mercury  boutique  invites Users who may not be considered a Retail customer to refrain both from attempting to establish business relations with Mercury boutique nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.

In regard to the commercial policy described above, Mercury boutique  reserves the right to not process orders from persons that are not the Retail Customer and any other orders that are not in conformity with the said commercial policies.

CLIENT REQUIREMENTS

To place orders at Mercury boutique Clients must:

- Be a company as defined as a “Retail Customer”

- Be eligible and competent to enter legally binding contracts.

- Have a valid POP e-mail address.

- Have a valid Credit Card: Visa, American Express, MasterCard or a Verified Paypal Account or a Bank account

- Have a valid tax numbers

DECLINATION OF RESPONSIBILITY

Mercury boutique publishes information on its web site Mercury boutique to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, Mercury boutique will execute immediate correction.

Mercury boutique also reserves the right to make corrections and changes to the web site when necessary without giving prior notice.

Mercury boutique  does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction.

Mercury boutique  web site Mercury boutique is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses.

However, Mercury boutique  declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User's browser.

Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.

Mercury boutique reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

ITALIAN LAW

The Mercury boutique web site, in adhering to Italian law and in particular to the Court of Bologna, states: “Entering this web site the User and Mercury boutique agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. The User and Mercury boutique also agree to submit exclusively to the competent Court of Bolognafor the questions above. Mercury boutiquedoes not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.”

SITE POLICY

PRODUCTS AND IMAGES ONLINE

Mercury boutique declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.

Images on www.mercuryboutique.com belong to Mercury boutique and any unauthorized use of these images without the express written consent of Mercury boutique is forbidden.

For more information contact: info@mercuryboutique.com

PRODUCT AVAILABILITY

Items featured on the web site reflect the actual availability of the item in color and size.

www.mercuryboutique.com guarantees the complete authenticity of each and every item featured.

Once the order is processed by the Orders Department of Mercury boutique reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with www.mercuryboutique.com. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request

TERMS AND CONDITIONS

This notice contains the terms and legal conditions that govern the web site, www.mercuryboutique.com.

Users of www.mercuryboutique.com accept and agree to respect all the conditions included in this declaration.

If Users do not accept these terms, Mercury boutique reserves the right to ask the Users to refrain from using the www.mercuryboutique.com web site.

The access and the use of the web site www.mercuryboutique.com are for personal use only.

The visualization of the web site www.mercuryboutique.com provides Clients with product information and the possibility to purchase merchandise.

PROPERTY & COPYRIGHT

Mercury boutique is the owner and have the right property of usage of the web site www.mercuryboutique.com and its contents.

The material included in the web site www.mercuryboutique.com is protected by copyright.

Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Mercury boutique. 

Mercury boutique does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.

ONLINE SHOPPING

Prices and Currency

Published prices and final invoices are in Euro

To help clients approximate the Euro values in their local currency, the web site has a currency converter feature. Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions.

Mercury boutique encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.

Order Payment

The following methods of payment are accepted by www.mercuryboutique.com

Credit Card

When clients place orders online, Credit Card details are forwarded to a protected online banking system provided by PayPal or Bank institute which accept Visa, Mastercard, PayPal Card, Discover, PostePay, American Express and Carta Aura

Credit Card Security

Mercury boutique Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.

Mercury boutique advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.

Credit Card Charges

If there are sufficient funds and the account information is valid, the order will be processed instantly. Credit cards are charged at the moment that the order is confirmed for both available merchandise.

PayPal

Mercury boutique welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.

First-Time Client

For Credit Card and Paypal payments Mercury boutique can PayPal to contact the Client’s bank for approval of the charges or to double check the account information with Paypal. This verification process will delay immediate shipping.

Mercury boutique also reserves the right to ship the order only to the Billing Address.

Order Update

It is possible to check the status of your order directly on line by accessing MY Account and clicking on the MY ORDERS tab.

We remind clients once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.

Promo Codes

Clients who have been sent a Mercury boutique promo codes by newsletter, through social networks or on approved promotional web sites can insert this code during order purchase and checkout. Each code has a validity start and end date which limits its use and cannot be extended. Promo codes cannot be used in conjunction with other promotions. However they can be used in conjunction with Store Credit Vouchers.

RETURN POLICY

If for any reason clients are not satisfied with an order, the item(s) can be returned within 10 days for:

  • Item Exchange
  • Refund

Return Instructions

E-mail info@mercuryboutique.com within 14 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number (T#######), Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit or refund.

Return shipping must be organized by the client. Please send an email to info@mercuryboutique.com contaning the shipping tracking number number.

Clients can choose between two compensation options:

Item Exchange

Items can be exchanged only when a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable.

Refund

Refunds will be processed as soon as returned items have been checked and accepted

For orders paid by credit card, the refunded amount will be available to customers in roughly 14 days and within their next billing statement. Processing time may vary depending on the credit card company.

Orders paid by Paypal or by bank transfer will be refunded to the original account.

Returns must arrive within 14 days of receiving the R.A.N.

Return Terms and Conditions

Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. 

In the case of defective or incorrect merchandise, clients must follow the instructions above. Mercury boutique reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing the import fees.

Mercury boutique will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.

SHIPMENT INFORMATION

SHIPMENT AND FEES

As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from Mercury boutique are accompanied by an invoice declaring the exact total value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items.

SHIPMENT DATE

Orders are shipped from www.mercuryboutique.com , Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.

Mercury boutique ships worldwide using SDA standard shipping.

Estimated transit time after dispatch:

Italy: 1-2 working days after the shipment date.

European Zone: 3-5 working days after the shipment date. (Customs delays excluded).

Rest of the world: 5-10 working days after the shipment date. (Customs delays excluded).

Mercury boutique shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Mercury di Zhao Xinkai .

We remind first-time Clients that Mercury boutique will request PayPal or Bank institute to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping.

Orders with available merchandise are shipped the same day as order placement. In all cases, Mercury boutique  reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control.

Please note that during promotions and sales there may be delays in immediate shipping.

SHIPMENT TRACKING

When the order is shipped, Clients receive an E-mail from currier specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier and/or Mercury boutique .

SUCCESSFUL SHIPMENT DELIVERY

Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. Mercury boutique  packages are carefully sealed in a box with tape around the sides of the box.

If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact www.mercuryboutique.com at info@mercuryboutique.com .

If the package is not successfully delivered to the Client's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the Mercury boutique  commercial agreement, the package may risk being sent back to Italy at the Clients expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

SHIPMENT INSURANCE

The transport insurance, your purchases will be insured for the full amount. By not selecting this option, the insurance and any refund will be the one provided by the current regulations.